lL
lindokuhle L

1 reviews | Active since May 2017

26 Mar 2021, 14:42

The consultant **** about the SIM card deal she was selling

Last week I received a sales call from one of your consultants. She was selling the standard bank SIM card and she told me that I will be paying R55 a month and get R105 airtime monthly and it will be loaded the moment I activate my SIM card,I actually bought the product coz it sounded great .

They delivered the SIM card yesterday and I was surprised to see R5 airtime coz I expected 105 as agreed over the phone. I then called standard bank for clarity ,they told me the reason I have R5 airtime is because I’ll be paying R5 a month and get R25 airtime monthly, I was very surprised and angry at the time coz the consultant **** about the product just for me to take the SIM card.

I am very disappointed at standard banks consultants. Selling me the wrong product just so I can sign up is not good at all coz today I wasted my time holding on the line to speak to a consultant and I had to hold again for her to check my details on the system. I even cancelled the sim deal out of anger coz clearly your consultants are not to be trusted.

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Replies (1)
Standard Bank
Standard Bank's reply27 Mar 2021, 01:06
Official
Hello 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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