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garthaustin G

1 reviews | Active since Sept 2016

28 Sept 2016, 12:00

The business bank that does not care

<p>i have sent several messages as i cannot access my business statements due to never being issued a crad for my business account. in order to fulfill my contractual obligations i need a Feb statement and have now had to come into the bank to get this. after showing them that i cannot access my statements due to SB system error they still charge me for a statement and i am still no closer to being able to open the statements sent to me. really unacceptable!</p>

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Replies (3)
Standard Bank
Standard Bank's reply29 Sept 2016, 09:16
Official

Good day Garth Austin

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply29 Sept 2016, 15:28
Official

Good day Garth Austin

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply06 Oct 2016, 10:50
Official

Dear Garth Austin

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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