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Alfonso W

1 reviews | Active since Sept 2023

07 Sept 2023, 13:16

The bull**** honoring fees

Hi, can someone please explain to me *** is honoring fees. Because this is just ******* with a style. You already paid for the stuff and than it get deducted again. I do not understand why we should pay for things twice. This happens every month. Your account is always in a minus not because of you but because of standard bank. It's not our problem if consumers go do banking a few days later. So why must we be charged. I am gonna have to start looking for a more trustworthy bank because I clearly can't trust standard bank with my money.

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Replies (6)
Standard Bank
Standard Bank's reply07 Sept 2023, 13:30
Official
Dear Alfonso

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for feedback from our team. 

Kindest regards
Standard Bank Hello Peter Team 
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AW
Alfonso W's update07 Sept 2023, 14:03
Reviewer Update
I will look out for a response from your team. But I can assure you I am not the only one with this problem. This isn't fair on your clients to pay 2 or 3x the amount for something that was already deducted from our accounts. This has been happening for almost a year now and it's just getting to much now. Who gives the banks the right to take from us but if we take from them and don't pay they lawyer up and give us a bad name. I need this matter to be resolved because I asked people from other banks do they also have honoring fees. They ask me what's that. So to me this is complete and utter bull****.
Standard Bank
Standard Bank's reply07 Sept 2023, 14:15
Official
Dear Alfonso

We will look into this matter and we will be in touch with further feedback.

Sorry for the inconvenience caused.

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply08 Sept 2023, 10:55
Official
Dear Alfonso

We would like to thank you for giving us the opportunity to resolve your matter. 

We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received. 

If you need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards
Standard Bank Hello Peter Team 
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AW
Alfonso W's update08 Sept 2023, 11:05
Reviewer Update
Hi,

Thank you for the quick reply to the issue I had.
I appreciate the prompt response.
Thank you again.

Standard Bank
Standard Bank's reply08 Sept 2023, 11:20
Official
Hi Alfonso

You're welcome.

Kindest regards
Standard Bank Hello Peter Team 
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