The best service received from the bank

Much as a lot of people come on to hello peter to complain, I would like to take this opportunity to praise one of your staff members. I had been struggling for months on end trying to amend my cellphone number on my profile. I went to the knysna branch twice and was told it will change after 24 hours, which did not happen. I also went to the Maponya Mall Branch about 3 times with no success at all. On my 3rd visit I was assisted by a gentleman called Norman, though the changes did not happen. On my 4th attempt again at Maponya, Norman immediately recognised me and asked if my problem was not sorted. He then left what he was doing and promised we would sort the matter out immediately as this had taken so long. In 20 minutes I was done and my number was changed for me to get my otp's. Norman is a great example as a team leader and serves you with a smile and goes the extra mile. I would like to thank him once again and nominate him for 500 beyond excellence.