The banking app that never works

I am still trying to work out why Standard Bank has a banking app, my experience is that if it works it must only work 20% of the time, either it cannot load your accounts, or if it can load your accounts it cannot process a payment. Every single month end when I need to pay accounts I have to work via my laptop as the banking app fails. After numerous complaints nothing has changed, you just get the same pathetic excuses.