1 reviews | Active since Mar 2009
The Bank that Stank lost our House's Title Deeds and are generally clueless
<p>We have sold our house. Imagine our excited we were to find out that the numpties at the Band that Stank have lost our title deeds and mortgage documents. We mistakenly thought that the monthly loan admin fee was supposed to pay for the admin associated with the home loan, which really consists of keeping the paperwork safe!!!!!</p> <p> </p> <p>Thall means:</p> <p>1. Transfer of the house has been delayed a minimum of six weeks while an adverti*****t has to be placed in Government Gazette. All the while Standard Bank will happily charge us full interest on the home loan - and we lose the investment interest that we could have earned had we taken transfer now.</p> <p> </p> <p>2. To make matters worse, Standard Bank has not paid the lawyers for the advertising costs of R 2348,30, so I have had to pay these in order to start the process. So not only am I losing out on at least 6 weeks of interest on millions of Rand but I have also had to pay MORE to prevent us losing even more money!!!!</p> <p> </p> <p>A bunch of one-winged penguins would be efficient than this... GRRRR!!!!</p>
Good day Andrew
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Good day Andrew
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
So Standard Bank sent me an email explaining they had lost the title deeds and that I would get refunded for the advertising cost.
So far 4 weeks have passed since I made the payment and still no refund from Standard Bank. And still no word on all my lost interest while I had to wait to fix their problem. Useless!!!
So Standard Bank sent me an email explaining they had lost the title deeds and that I would get refunded for the advertising cost.
So far 4 weeks have passed since I made the payment and still no refund from Standard Bank. And still no word on all my lost interest while I had to wait to fix their problem. Useless!!!
