The bank that seems unable to ‘move forward’ for their clients

To say I am disheartened with Standard Bank’s service is an understatement. What should have been a pretty standard (excuse the pun) request has been a week of poor communication and excuses. Last week Wednesday (29 October 2025) I called the homeloans department to request statement of account for my loan repayment. Only to find out that I should have received a statement of account in JUNE already and every 6 months following. After making a formal request I was promised that my statement would be with me within 2 to 3 working days. Well, a week and 6 working days later, my statement has not been emailed to me. What makes matters worse? When I attempt to call the person who is supposedly handling my case, I am told that they are conveniently in a meeting. My calls then alternate from going unanswered to being answered and no one speaking on the line.

This bank is very quick to debit accounts at the end of the month, but when it comes to sharing crucial account information with their clients - you are sent from pillar to post as if you have asked for the moon and the stars.

It is so difficult to have your banking services met when branches are closing left right and centre and branch staff constantly refer you to call centres where you can be easily ignored.

If I could give - 0 stars I would :( It is one thing to have pleasant consultants over the phone (which I did to be fair) , but if they cannot deliver on the promises they themselves make, what use are their platitudes?