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angie.tshabalala angie.tshabalala

1 reviews | Active since Nov 2016

15 Nov 2016, 16:25

The bank that's ripping people off their money

<p>Went to draw money at park central shopping Centre while I still busy the machine went off with my card inside I called the customer service as soon as possible the guy advised me to get the new card inside and he promised me that they not going to charge me anything because it's a retained card I went to calton Centre there by their the lady by the name thandi was helping me she also promised me that they not going to charge me anything to my surprise they charged me R130 for that I called the customer service again since I don't have time to go to the branch and they made me hold for an entire hour I'm so frustrated right now and I want my money back and after that im switching banks</p>

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Replies (2)
Standard Bank
Standard Bank's reply16 Nov 2016, 15:35
Official
Good day Angie Tshabalala Thank you for your posting and allowing us an opportunity to investigate your complaint. This matter was allocated to a resolution specialist who will contact you to resolve your complaint. Kind regards Complaint Resolution Centre *** *** (fax) ***
Standard Bank
Standard Bank's reply18 Nov 2016, 15:52
Official

Dear Angie Tshabalala

Thank you once again for your posting.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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