The Bank That Promises a 5 to 7 day turn around and after 35 days of waiting still cannot confirm that a Natis Registration Certificate was Actioned

Hi Hellopeter:

On the 20th May 2025 I called standard bank's private bank to get my Natis Registration Certificate for a Ford Ranger 2.5.

I was informed I would have to pay R700 upfront and that I would get the Natis Certificate delivered to Rosebank within 5 to 7 days.

I paid the required amount on the 26th May 2025 and sent them the proof of payment at the following e-mail:*** and waited for Standard Bank to come back to me. They never did.

On the 10th June 2025 I called standard bank asking them for feedback on the Natis Registration, only to have them inform me that according to their records no action had been taken. They then promised to action my request and again 5 to 7 working days were promised for a turnaround from Natis.

Today is the 30th June 2025 I called again this morning at 8:25 a.m. and requested feedback on the Natis Registration Certificate. I once again was told to send them their reference number and proof of payment. Now I was not given a reference number and so I sent the proof of payment.

I sent the proof of payment I did and the person at Standard Bank who called me from the following number: *** confirmed my proof of payment but again I was told they cannot confirm whether the Natis Registration Certificate had been actioned.

I asked to speak to a supervisor about the issue, and was told they would call soon after. Guess what they never called.

The bank says my engagement with it is recorded and yet failed to confirm anything from their side as to whether they had actioned anything on my behalf. I got no response. So each time I call I have to provide proof that I am who I say I am and that in fact what I say about my engagement with them is correct and factual.

Standard Bank wants me to provide them with their reference and yet once again I was not been provided with a reference number for my engagement, yesterday morning. I am providing Hellopeter the proof of payment, just so I can have someone else confirm my frustration.

Regards