VN
Velile N
1 reviews | Active since Nov 2024
10 Nov 2024, 07:40
The bank that doesn't care about it's clients
R16,000 was moved from my investment account into my savings account, and then it was transferred into someone account bit by bit. It was R4800, R4800, R4800 then R1600 sent to the same Discovery bank account and Standard bank could not notice this suspicious transaction all they did were to charge transfer fees. No SMS was sent to notify me, it's was later when I discovered that messages were sent on an App. How many time to we open our bank App to see the notifications? I opened a case the promised to get back after 6 weeks, we are on the 8th week now, and I have been calling and calling, I don't get any help
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
10 Nov 2024, 08:04Dear Velile
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Nov 2024, 08:04
Official
Dear Velile
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
VN
Velile N's updateReviewer Update
10 Nov 2024, 08:06Please do, it has taken too long.
VN
Velile N's update10 Nov 2024, 08:06
Reviewer Update
Please do, it has taken too long.
Standard Bank's replyOfficial
10 Nov 2024, 08:36Our team will revert to you Velile. Please be on the look out for feedback.
Standard Bank's reply10 Nov 2024, 08:36
Official
Our team will revert to you Velile. Please be on the look out for feedback.
Standard Bank's replyOfficial
10 Nov 2024, 10:26Dear Velile
Thank you for taking our call.
Our team has escalated this matter and we will be in touch with further feedback once received.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Our team has escalated this matter and we will be in touch with further feedback once received.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Nov 2024, 10:26
Official
Dear Velile
Thank you for taking our call.
Our team has escalated this matter and we will be in touch with further feedback once received.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Our team has escalated this matter and we will be in touch with further feedback once received.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
12 Nov 2024, 12:54Dear Velile
Just an update, we have followed up with ***** team.
We will provide same once received.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Just an update, we have followed up with ***** team.
We will provide same once received.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Nov 2024, 12:54
Official
Dear Velile
Just an update, we have followed up with ***** team.
We will provide same once received.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Just an update, we have followed up with ***** team.
We will provide same once received.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
14 Nov 2024, 12:19Dear Velile
Another follow up has been done with the ***** team.
We will get back to you as soon as we receive feedback.
Apologies for the delay in providing feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Another follow up has been done with the ***** team.
We will get back to you as soon as we receive feedback.
Apologies for the delay in providing feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Nov 2024, 12:19
Official
Dear Velile
Another follow up has been done with the ***** team.
We will get back to you as soon as we receive feedback.
Apologies for the delay in providing feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Another follow up has been done with the ***** team.
We will get back to you as soon as we receive feedback.
Apologies for the delay in providing feedback.
Kindest regards
Standard Bank Hello Peter Team
***