the bank that abuses the clients and holds the bulgarian ambassador on the phone on a hold for over 15 min disrespectfully wasting his time

on the 3rd of may 2019 standard bank Hatfield wasted 4 hours of my time without assisting me.instead help i received rude attitude by the inquire assistant Shiyla who put me on the wrong ques when i asked her for assistance with doing a forex transaction,the manager tried chasing me away telling me he can not assist me after i waited for hours on the wrong ques .i insisted for there apologies s ShIyla vanished off the floor and never appeared again until i left, the manger been put on the spot called the Bulgarian embassy which was already closed{while i was put to wait in the wrong place in first place} and getting the ambassador on a telephone line and put him on hold for 15 min and didn't pick up the line when it was transferred .the next inquiery assistant was as hopeless as Shiyla she let me hold the phone handle of her internal land line phone and instead calling the manager to pick up she just left the internal line to ring not caring that no one was picking up me and the Bulgarian ambassador where put on a occurred situation .after long time and my insistence for the ambassador and i to be treated with some respect the call was eventually transferred and for 20 more minuted no one gave me feed back what was the outcome of the resolving the issue with my forex money transfer,the manager who was at the back of the talliers had my i.d. book .on me insisting on feed back he never come to answer me whats going on.i tried calling the client complaint line from my phone while standing on the floor . i was intimidated by the security guard in the branch at that point .who tried to trough me out for using my phone and then stood behind my back in threatening manner ,on me asking him what he thinks he is doing he tried making it personal telling me i am rude to him.at that point i was at the branch for over 3 hours without any help by the staff,.on the 4th hour i was told that they can not help me do the forex transaction and they advised me to try absa bank around the corner. i entered the branch of Standard bank at 12.30 pm and i exited at 16.00 pm absa bank was closing they said that they can assist me only on the following day .the Bulgarian embassy had closed too.i had to travel back to polokwane in the dark i planed my rout from 5am the same morning not expecting the unpleasant challenge and unnecessary delay cased by the *********** staff in this bank branch and i my time was wasted same as money extra expenses incurred as i had to do additional trips from polokwane to pretoria to the Bulgarian embassy and for standard bank. i called the client care line complains a day later again and i was told i was going to be given a reference for my complaint been lodged i have up to date not received the email with reference number promised .its interesting how absa bank had assisted me afterwords with the forex transaction to bulgaria when i was not even there client yet standard bank hatfiled could not do the same and took 4 hours for them to work out why they can not help me ,.what is wrong with standrad bank hatfield ?why they dont have manners towers there clients? why they dont know what they are doing ?why are they not trained from the door you stepping on the floor on inquiries for assistance so they dont waste peoples time?,how can you put me on the wrong que as when i showed Shiyla the form from the Bulgarian embassy needing the forex transaction to dhl bulgari with there bank details for me to receive my EU passport on this side in SA. i still keep my ticked for proof .Shiyla was not only ******** but also rude refused to come to the counter when her manager was calling her to apologize to me,she waved her hands in the air to tell us to go away and she left the floor for the day refusing to apologies. I would like this woman disciplined and and not allowed to work with clients in future its clear that she is not capable to care for the clients and potential clients which cloud have been me. the security company its to be viewed too can not have the same threatening the people using the services of the branch,the manger what is wrong with his manner why he will not come out of his way or exit from the back office when there is serious problem created by his staff to the client and who do not pick up his phone and who doesn't know how to give feed backs who is young and immature to run a bank branch as it seems.