CB
Cherish B
1 reviews | Active since Apr 2023
14 Apr 2023, 14:45
The bank refuses to assist me !!! Yet they also at fault!
VERY DISAPPOINTED By This bank
I have a home loan with them the developer built nonsense and the Evaluator they sent passed the house When I asked for a second evaluation to be done we discovered that my house is measuring less what it’s supposed to be and it has cracks all over , the house is falling apart only after 5months of it being built and the Evaluator took pictures n re measured , when I asked for the report they gave me a run around like they are covering for some one and they working with the developer, I am more than happy to take my home loan n funds elsewhere because if they can not take accountability as a bank but I’m paying my money which is not fair!!!!!
Do the right thing Standard bank!
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
14 Apr 2023, 14:52Dear Cherish
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Please send us your ID number via private message.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Please send us your ID number via private message.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Apr 2023, 14:52
Official
Dear Cherish
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Please send us your ID number via private message.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Please send us your ID number via private message.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
14 Apr 2023, 18:55Good Evening Cherish
Thank you for the details.
Our team will be in touch with further feedback.
Enjoy your evening.
Thank you for the details.
Our team will be in touch with further feedback.
Enjoy your evening.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Apr 2023, 18:55
Official
Good Evening Cherish
Thank you for the details.
Our team will be in touch with further feedback.
Enjoy your evening.
Thank you for the details.
Our team will be in touch with further feedback.
Enjoy your evening.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
14 Apr 2023, 19:30Good day Cherish
Our team is currently working on this matter.
We will reach out to you with further feedback.
Thank you
Kind regards
Standard Bank Help Centre
***
Our team is currently working on this matter.
We will reach out to you with further feedback.
Thank you
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply14 Apr 2023, 19:30
Official
Good day Cherish
Our team is currently working on this matter.
We will reach out to you with further feedback.
Thank you
Kind regards
Standard Bank Help Centre
***
Our team is currently working on this matter.
We will reach out to you with further feedback.
Thank you
Kind regards
Standard Bank Help Centre
***
CB
Cherish B's updateReviewer Update
19 Apr 2023, 21:54Hello
I have inboxed twice privately but I have not received any help!!!!!
Can Standard please send me the 2nd evaluators report for my house!!!
I have inboxed twice privately but I have not received any help!!!!!
Can Standard please send me the 2nd evaluators report for my house!!!
CB
Cherish B's update19 Apr 2023, 21:54
Reviewer Update
Hello
I have inboxed twice privately but I have not received any help!!!!!
Can Standard please send me the 2nd evaluators report for my house!!!
I have inboxed twice privately but I have not received any help!!!!!
Can Standard please send me the 2nd evaluators report for my house!!!
Standard Bank's replyOfficial
20 Apr 2023, 07:10Good day Cherish
Please note that we will flag this matter with our team.
Kindly be on the look out for our feedback.
Our sincere apologies for the delay in responding.
Thank you
Thabisile
Please note that we will flag this matter with our team.
Kindly be on the look out for our feedback.
Our sincere apologies for the delay in responding.
Thank you
Thabisile
Standard Bank's reply20 Apr 2023, 07:10
Official
Good day Cherish
Please note that we will flag this matter with our team.
Kindly be on the look out for our feedback.
Our sincere apologies for the delay in responding.
Thank you
Thabisile
Please note that we will flag this matter with our team.
Kindly be on the look out for our feedback.
Our sincere apologies for the delay in responding.
Thank you
Thabisile
CB
Cherish B's updateReviewer Update
20 Apr 2023, 11:28I need that report before Monday morning, I am meeting the developers I am disputing , if I don’t get that report then I will also report Standard as a suspect because they are protecting someone from their offices that messed up!!!!!
CB
Cherish B's update20 Apr 2023, 11:28
Reviewer Update
I need that report before Monday morning, I am meeting the developers I am disputing , if I don’t get that report then I will also report Standard as a suspect because they are protecting someone from their offices that messed up!!!!!
Standard Bank's replyOfficial
20 Apr 2023, 12:24Dear Cherish
Thank you for getting back to us, we have requested for a follow-up with the team as we have previously escalated.
Please be on the look out for a call from our team.
Thank you for getting back to us, we have requested for a follow-up with the team as we have previously escalated.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply20 Apr 2023, 12:24
Official
Dear Cherish
Thank you for getting back to us, we have requested for a follow-up with the team as we have previously escalated.
Please be on the look out for a call from our team.
Thank you for getting back to us, we have requested for a follow-up with the team as we have previously escalated.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
20 Apr 2023, 23:03Good Evening Cherish
Thank you for allowing us an opportunity to look into this matter.
We have responded via email to the initial query and we have also requested further assistance as per the request above.
Please be on the look out for further feedback from our Home Loans team.
kind regards
Standard Bank Hello Peter Team
Thank you for allowing us an opportunity to look into this matter.
We have responded via email to the initial query and we have also requested further assistance as per the request above.
Please be on the look out for further feedback from our Home Loans team.
kind regards
Standard Bank Hello Peter Team
Standard Bank's reply20 Apr 2023, 23:03
Official
Good Evening Cherish
Thank you for allowing us an opportunity to look into this matter.
We have responded via email to the initial query and we have also requested further assistance as per the request above.
Please be on the look out for further feedback from our Home Loans team.
kind regards
Standard Bank Hello Peter Team
Thank you for allowing us an opportunity to look into this matter.
We have responded via email to the initial query and we have also requested further assistance as per the request above.
Please be on the look out for further feedback from our Home Loans team.
kind regards
Standard Bank Hello Peter Team