The Bank making it Impossible to Close MY Account

<p>Hi,</p> <p> </p> <p>after MANY complications with standard bank, making easy things almost impossible, i have decided to switch banks to FNB which is more user friendly.</p> <p> </p> <p>i went to Standard Bank in Midrand Sandridge to close my account, however they are busy wanting Proof of Residence, What For ? i dont have proof as i live with my fiance and no letters addressed to me are sent there, but that is besides the point. why should i prove my residence if i dont want to bank with yoiu anymore?</p> <p> </p> <p>on top of that, they want me to pay a fee in order to close my account, i have never heard of such before. if they want to keep customers, they should do so through their services and user friendliness, they should not force me to stay if i dont want to.</p> <p> </p> <p>i am very frustrated and i just want them to close my account so i can continue with a better bank in peace.</p>