*****/**** - The bank is refusing to refund my money

I am so frustrated with the service I’ve been receiving from this bank! On the 6th of Feb I made a transaction which I learnt was a ***** and I reported the matter in less than 24hours to their ***** department. Ever since then there has been no communication from the bank whatsoever and I call them every single day to ask about feedback and every damn time I’m told that my case is being handled by different consultants or investigators and none of them have bothered to even call me nor send emails. When I ask to at least contact them myself I’m always given stories about nobody can get ahold of them they can only send emails. Worse part is that this is a lot of money we are talking here R108900.00 and they have zero sense of urgency they just don’t care next thing they will tell me that the money has been utilized whereas they had informed me that they would close/block all transactions going in or out of my account which they deactivated and I still have not received my card since the 7th of February till today the 28th. I feel like they don’t want to refund my money because when all I asked was for them to stop transactions and reverse the money since I was not able to do so on my side