BM
Brenda M
1 reviews | Active since Feb 2021
01 May 2023, 21:04
The bank is pathetic
This is Jabulani mnguni id *** I app**** for credit,which I was told to collect at standard bank soshanguve plaza,I got there a consultant gave me the card and scanned my ID,few hours later I tested the card at a machine it declined,I then went to standard bank pretoria north,I got there I'm told I wast FICA,of which they did,told me the card would work within 2hours,today is the 3rd day the card is not working still,I write messages on the app I'm still told to back to the branch to be FICA,this is time I'm using to go up and down doing same thing.please sort this out or cancel the card.my number is ***
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Replies (2)
Standard Bank's replyOfficial
02 May 2023, 07:49Hi Brenda
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply02 May 2023, 07:49
Official
Hi Brenda
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
03 May 2023, 15:41Hi Brenda
Thank you for taking our call. we would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for taking our call. we would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply03 May 2023, 15:41
Official
Hi Brenda
Thank you for taking our call. we would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for taking our call. we would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***