1 reviews | Active since Jul 2016
THE BANK DOES NOT SEND ME MY EXPENDITURE NOTIFICATIONS WHEN I SWIPE MY CARD
<p>I HAVE BEEN COMPLAINING TO THE BANK FOR THE PAST 4 WEEKS REGARDING ME NOT GETTING MY NOTIFICATIONS WHEN SWIPE MY PRESTIGE CARD. THIS HAS BEEN AN ONGOING PROBLEM SINCE I OPENED MY PRESTIGE ACCOUNT WITH THEM. I HAVE COMPLAINED, EMAILED BEEN TO THE BRANCH AND WAS TREATED LIKE **** AT THE BRANCH BY MR SOLLY AT THE DOOR WHO DIRECTS PEOPLE TO SERVICERS THEIR REQUIRED. SINCE MY LAST COMAPLIAANT ON HELLOPETER, I HAVE RECIEVED A LOT OF CALL FROM ********** ********** THEY SAID SHOULD I HAVE ANY PROBLEMS I SHOULD EMAIL THEM DIRECTLY, BUT ON SUNDAY I HAD THE SAME PROBLEM WHEREBY I SWIPE I DONT GET A NOTIFICATION BUT THE MONEY GOES OUT OF MY ACCOUNT, I TOOK PICTURES OF THE RECEIPTS EMAILED TO THEM TILL TO DATE I STILL HAVE TO FROM THEM OR THE BRANCH REGARDING THIS MATTER. TODAY IT HAPPENED AGAIN AT CHICKEN LICKEN SOUTHGATE SWIPE. THERE NO END IN SITE FOR THIS PROBELM I AM EXPERIENCING WITH ME RECEIVING MY NOTIFICATIONS WHEN I SWIPE MY CARD. I JUST FEEL AS MY ACCOUNT WILL BE OPEN TO *******. JUST THE OTHER DAY STANDARDBANL LOST MILLIONS IN JAPAN DUE TO *****UELNT TRANSACTIONS, NOW THEY ARE EXPOSING ME TO THIS, BECUASE I DONT GET NOTIFICATIONS WHEN I SWIPE MY CARD. WHEN THEY CALL ALL THEYDO IS TO MAKE EXCUSES, I REALLY HATE THIS BANK RIGHT NOW, I SHOULD HAVE STAYED WITH FNB. I WILL NOT RECOMMEND THIS BANK TO ANYONE, ALL THEY DO IS CHARGE ME SERVICE FEE FOR A SERVICE THEY FALLING TO RENDER. THESE TRANSACTION THAT I DONT GET NOTOFICATIONS FOR DONT EVEN APPEAR ON MY STATEMENT, THAT MEANS MY STATETMENT IS NOT A TRUE REFLECTION OF MY EXPENDITURE. WHAT IF SOMEBODY CLONES MY CARD AND START USING IT HOW WILL I KNOW, I WILL KNOW THAT SOMEBODY IS *****ING MY MONEY, RIGHT I FEEL VERY VULNERABLE. PLEASE DONT BANK WITH STANDARDBANK.</p>
Good day Netto Smith
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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********** (fax)
**********Good day Netto Smith
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********