the bad attidute we received from the bank

on 20 feb we went to bank to withdraw the society money for burial. unfortunately the lady who was assisting us she told us that the account has been breezed because of fica. she explained that we have not submitted the proof of resident three of us. We requested to talk to the manager. they called other lady to assist us. unfortunately with attitude she said nothing she can do to assist us, as i was asking that where is proof that the bank informed us about the fica. there were no proof they said two ladies were informed verbally during the last withdrawal and those ladies were not informed about the Fica. We went back to home to collect the proof of resident, when we came back they told us that we must be three of us. We went back to call the third one. We came back to that lady and with attitude she sent us to the other branch. We also tried to wait a long queue. again the branch rejected us because the third person was having two id books because she is married now, they demanded the married certificate. when i am writing this complain they funeral has been postponed and the third person went back to Polokwane. Assist me what can we do to get our money.