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francois.smit francois.smit
1 reviews | Active since Dec 2016
31 Oct 2019, 06:30
The bad apple in the SA Banking Landscape
Following a ruling by the Banking Ombudsman in June, Standard Bank has still to comply with the ruling and refuses to have any communication with the fees paying client - ignoring all communication. I have to make a third complaint at the OBSSA to get attention from SBSA. "Client Service" is non existent to SBSA - but they are surely creative at finding new ways to make you pay fees.
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Standard Bank's replyOfficial
01 Nov 2019, 05:37 Hello Shala,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply01 Nov 2019, 05:37
Official
Hello Shala,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
***
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