IC
Ivy C

1 reviews | Active since Jun 2019

08 Aug 2019, 22:54

The atm took the deposit money bt didnt do any transaction or bring the slip

I went to deposit my childs school fees at standard bank promenade then i inserted the money inside the atm then the atm jus wrote that error wrong notes.n it freezed without giving me a slip .but they told me to wait for 7 daes n i cant wait because the school has been sending letters that i hev to pay wth emmediate effect n i cnt pay coz i dnt hev any money the only 1 i had is the 1 i deposited .im so dissapointed coz i think by 3 daes the problem will be solved

0
Replies (2)
Standard Bank
Standard Bank's reply12 Aug 2019, 04:50
Official
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: 
 
-          Email: ***   
 
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support  
 
Kind regards 
 
Niyaaz Jardine 
 
Complaint Resolution Centre
 ***
 *** (fax)
 *** 
Standard Bank
Standard Bank's reply14 Aug 2019, 13:37
Official
Dear Ivy Chiwoto

Thank you once again for posting your comments.

I refer to our telephonic conversation and you confirmed that the matter has been sorted out already.

Kind regards

Clint Petersen
Complaint Resolution Centre
***