The ATM swallowed my cash deposit!

<p>I have just returned from the bank, where I attempted to make a deposit. Unfortunately, the bank swallowed my cash deposit, with no confirmation or receipt. Here are the details.</p> <p>Amount: R4000<br />Time : 15 November 2016, 20h38pm<br />ATM Location: ****arney Mall ATMs outside branch: the 3rd ATM on the extreme right<br />Reference used: par 18998</p> <p>Account number deposited into: [redacted]<br />Contact Number supp****: [redacted]<br />Description of event:</p> <p><br />I clicked cardless transactions<br />I clicked Deposit<br />I keyed in the account number<br />I keyed in the reference<br />I keyed in my contact number<br />A slot then popped open, which I put R4000 into. It sucked the money in a little bit, but then appeared to be stuck. I then begun gently pushing and pulling the notes. Eventually, the machine reported an error: "Notes were retracted", or something alike. However, at that exact point, the machine started accepting the money into the slot, note by note. At the end, instead of being showed a confirmation and being allowed to print a receipt, I was instead taken back to the home screen; the machine looked like it had before I begun using it. It was as if nothing at all had happened. There was no receipt printed.</p> <p> </p> <p>This is obviously highly inconvenient and traumatic. The ATM should have at least returned my money. I am certain the fault is not my own, as I am fami**** with this kind of technology, having used it several times in the past.</p> <p> </p> <p>How is one supposed to trust Standard Bank and its technology after an experience like this?</p> <p> </p> <p>Please note: I am able to supply you with the redacted details privately.</p>