The ATM swallowed my cash deposit!

<p> </p> <p> I attempted to make a deposit. Unfortunately, the bank swallowed my cash deposit, with no confirmation or receipt. Here are the details.</p> <p>Amount: R4350<br />Time : 07 August 2017 <br />ATM ID: A400 in Eastgate Mall<br />Reference used: 104 rev tab</p> <p>"Notes were retracted", or something alike. However, at that exact point, the machine started accepting the money into the slot, note by note. At the end, instead of being showed a confirmation and being allowed to print a receipt, I was instead taken back to the home screen; the machine looked like it had before I begun using it. It was as if nothing at all had happened. There was no receipt printed. </p> <p> </p> <p>This is obviously highly inconvenient and traumatic. The ATM should have at least returned my money. I am certain the fault is not mine and i am luckly to incurr interest or charges on my rent and while a technician was working at the back at that time and he advised that he can't do anything for now as it was late.</p> <p> </p> <p>How is one supposed to trust Standard Bank and its technology after an experience like this?</p> <p> </p> <p>I reported it and a reference number was sent to my phone. This morning i called ans spend hours on the phone only to be told to go to any branch. </p> <p> </p> <p>I went to the branch at Carlton no joy was received. After wasting my time from work. They advising me to wait until 15th August to be resolved while i am going to incurr charges and interest on my rent and I am not at fault.</p> <p> </p> <p>they advised that i must wait for the atm custodian. All that got nothing to do with me. Could not someone fix these broken atm and made a deposit in the account?</p> <p> </p> <p>This is really ****ing me off as they keep on saying they are not responsible for any further charges while it is their atm's fault. </p> <p> </p> <p>Whose fault then?</p>