1 reviews | Active since Nov 2014
The ATM has took my money
I am appalled by the kind of treatment I received today from standard bank in Loch Logan Waterfront Bloemfontein. <br> I went to that bank to go and deposit money in the most convenient way, which is at the Atm. However my conveniency turned into a nightmare, when I tried to deposit R2000. The atm I used took a R1000 and gave back the other R1000 and immediately continued to the next transaction without giving out the receipt of the deposit of that R1000. I immediately went into the bank but was told that I should wait for 24 to 48hrs for the atm to reconcile. Now my question is what if it doesn't reconcile? Well I was told that I should wait. What upsets me the most is that it was an urgent transaction however the bank just refuses to help and even the manager told me it was not her problem even if it was a matter of life and death. I was inconvenienced in the worst possible way by STD Bank and it's employees and I will never ever recommend standard bank to anyone. They not only give bad service but they took and told to wait for their atm to reconcile within 24 to 48 hrs..Standard bank all I want is my money. And this incident is definitely going to be known world wide.<br> <br> <br>
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
