The absolute worst customer service EVER!

This has been one of the worst customer experiences of my life. I have lodged my complaint with the Ombudsman, it's that bad. I have been trying to sort out my retrenchment personal loan insurance for almost 5 months now. Nobody takes any responsibility for anything. Fingers are pointed at other departments. Most of the staff that I have had to deal with have not given me any answers. If I don't follow up, they certainly won't. When you ask them to call you back, they tell you that they don't have access to outgoing calls. I have been into a branch twice, the last time being last week Wednesday. They assured me I would get my money paid over into my bank account between 3 & 5 business days. Nothing!!! The consultant I dealt with at the branch had the loans division on speaker. They assured him that they are aware of the money due to me, the amount of time it would take etc. He then asked for a reference number, she said, don't worry just use my name as a reference. Well she (Kirsten) had done nothing about my issue. I'm back to calling the call centre and them not knowing anything. I spoke to a Sunday Makana today who apparently asked Kirsten what the status is, but apparently she "escalated" it to admin. I then asked for the admin manager - nothing - their number - nothing - ask them to call me - no can do. It's horrible. I have people and rent to pay!