THE 24/7 Bank (that is only available 24 days, for 7 hours)

Online banking and/or the banking app is not available after 12:30 every single day, lord knows since when.

When you call the call center, the consultants act like it is very strange, as if the event that doesn't occur often and says that they are probably updating the app or online banking, guess what? all of your competitors have to do it as well and they ALWAYS remain online. It occurs EVERY ****ING DAY! how can you take the ability away from your clients to send/transfer cash, do cardless withdrawals or do any other banking without going to an ATM at the time when all your branches are closed???

Standard bank is VERY far behind their competitors. You cannot provide the services that they do and the ones that you can, you cant do half as well. Two biggest problems are that you can never bank through the night and that you actually have to go into a ****ing branch to express clear funds. These are services that I have done on my FNB account years ago.

I messaged the "24/7" assistance team on Facebook once to assist, this ****ing **** replies 8 hours later, asking me if I am connected to WIFI.

Yet you have the audacity to advertise 24/7 banking as a benefit on your website, whilst your cost is not even competitive.

This is the *** you advertise to people on your site:

Welcome to Standard Bank Everywhere You Are, the convenience of true 24/7 banking for you and your business through email, WeChat, Facebook, a call to your personal banker or by simply using our banking app.

So now business hours are every hour of the day and every day of the week, because those are the hours that mean business.

Not exactly true now is it?