Thanks for reminding me why I left you before Standard Bank!

I’m not sure why I decided to give Standard Bank another chance as a customer. I app**** for a credit card last week Monday, 7 November 2022 online. Thereafter, I received a call from an agent the following day to compete the application and submit the required personal documents, of which I did the same day. I was informed the process would take 5 - 7 business days. Fast forward to today the 18th of November 2022, I called the bank this morning to establish why I hadn’t heard anything from Standard Bank and what was happening with my application (keeping in mind today is the ninth day they have my application). The agent I spoke to, who was helpful and was trying his best to assist, contacted the banker dealing with my application to try and ascertain what the delay was. Some time later in the morning just before 11am today I received an email from Standard Bank requesting my October 2022 bank statement. The application requires the latest 3 months bank statements, but when I did the application last week Monday, 7th November 2022, my October statement was not yet even available from my bank. So now I have forwarded 4 months bank statements to Standard Bank (at my own cost as bank statements aren’t free). On the ninth business day since the beginning of my application Standard Bank asks me for more bank statements?? Why didn’t you bother to ask me for that before!?? And no updates or any communication until I called??! Just me running around for you Standard Bank! By the way, I called Standard Bank enquiring about my application this past Tuesday, 18th November 2022 and I was not told anything accept “keep waiting”. Perhaps I should cancel this application and go elsewhere. Thanks for reminding me why I left you before Standard Bank!