Thank you Standard bank for terrible service

Standard bank insurance claim department offers terrible service. My car was written off and paid by my car insurance including a shortfall cover to standard bank, since they are the bank financing it, the only thing that was left was for me to pay the remaining excess direct to the bank and avoid the bank debits on my pay day. On the 18/03/2019 I called vehicle and asset finance to make necessary arrangements to payoff, I was told that my case it is been handled by insurance claim department. On the 20/03/2019 I visited my Springs mall branch thinking, I would get help, to my surprise they only gave me the phone to call insurance claim department, I spent 37 min on the phone, they don't answer calls, if don't believe me call this number ********** 139. On the 25/03/2019 they debited and I tried calling more than 15 times they don't answer my calls, Then I decided to send an email to the prestige banker, since I was using her services to try getting hold of the person in charge of my claim, still no response. As for me I'm tired with Standard bank, as soon as I'm done with my case, I will close my accounts and move to the bank whereby I will be respected.