THANK YOU REESHANA FROM STANDARD BANK!!

I would just like to formally state on the platform, that I normally only use for desperate assistance and complaints, that Standard Bank truly has one GEM on their team in the KZN area and this should be noted to the highest level possible. It started during lockdown. I had some issues with my personal information that needed to be updated in order for me to have access to digital banking. It took about "forever" to get assistance, but then eventually was contacted by REESHANA ABELAR, from Bluff Branch, which she sorted out with no sweat, in 2 ticks. Then, I had a rather uncomfortable, horrific, what felt like "near death"experience with my virtual card, where money wasn't returned accordingly. Night and day, this issue had me twisted for about 2-3 weeks, with continuous phone calls, emails, hellopeter reviews and feeling defeated by Standard Bank. I knew that Reeshana would only be available a certain date, due to rotation situations at the bank, so I notified her immediately according to her return date, which she then contacted me upon her return. Reeshana asked me to visit the branch the next day to try assist me with this query. Which I did. She made sure that I did not stand in the queue outside and called the team leader to let me into the branch, due to the restrictions and COVID-19 procedures to be followed. The query has now been sorted, with her magic skills. Right through my frustrations, she has been nothing but soft-spoken and kind. She is truly a consultant worth admiring and talking about. I have always been in the customer service industry and have worked for huge top-class corporations. This kind of customer service given by Reeshana Abelar (bluff branch), is definitely award quality!!! Whatever her path may be in life, Standard Bank, should thank her for being a part of theirs. Thank you Standard Bank and Reeshana, for helping me change my perception and experience.