CM
Claribel M

1 reviews | Active since Jan 2017

14 May 2020, 18:38

Thank you Malusi -Standard Bank

I would like to thank Malusi Ndlovu at prestige banking Kingsmead Durban. If it wasn't for him standard bank would have lost me as a client. I had been up and down to branches queuing to get helped since I had been double debited on my account. Using my airtime just for someone to assist me since the 30th of April, even complained on hello Peter and no one at standard bank could reach me and help me. The consultants had no clue how to help me, they gave me the run around and after numerous calls I spoke to Malusi this morning and it was sorted today. He was compassionate, sincere and efficient, he wanted to help me and knew how to. Its the first time in 10 years with standard bank, and as Titanium card holder impressed with with your one of your Team member. With what I have been through I just hope it's not too late.

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Replies (1)
Standard Bank
Standard Bank's reply15 May 2020, 01:07
Official
Hello Claribel
 
Thank you for your posting. 
 
It is always pleasing to receive such complimentary remarks regarding the excellent service provided, your positive feedback is appreciated. 
 
We are delighted to hear of your wonderful experience. 
 
Kind regards 
 
Complaint Resolution Centre
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