CE
Craig E

1 reviews | Active since Jun 2014

28 Mar 2017, 07:57

Thank you for the embarrassment .

<p>I had to put in petrol then my card was declined code 5 do not honour then I had to go look for an ATM to go withdraw, then I went to Pick and Pay the evening with my pregnant with and child and after an hour and a half of shopping I go to the till and again declined code 5. I then have to drive home to go lend money to come back to pick and pay to pay for my groceries. I then call you guys this morning to find out what the issue is and after waiting in your Q for 19 minutes I get through to the first again in client services and his helpful but the second agent just didn’t give a ****. Why the hell would you block my card for a transaction I make every month then not contact me to tell? I want to be compensated for my airtime, embarrassment, inconvenience, lack of client service and time!!!!!!!</p>

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Replies (1)
Standard Bank
Standard Bank's reply28 Mar 2017, 10:29
Official

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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