THANK YOU FOR HOME LOAN APPROVAL

<p>I submitted a complaint on this platform about how a lady at the standard bank branch didn't capture my application properly and it resulted to my application being declined because of affordability. I was suprised at how quickly and efficiently standard bank responded to my complain, Naimah from homeloans immediately contacted me to follow up and recapture my application and advise me on what other documentation the bank needed in order to assist me. Sicelo Khona also contacted me following up on my query and checking to see if I was properly assisted and he also offered me his personal email address for me to contact him should I have anymore queries. In the end even though I only managed to secure 80% approval from standard bank I am very confident that they have done the best that they can for me and my husband and really appreciate the extra mile Naimah and Sicelo went to try and assist us and how they showed how much they value and appreciate us as their clients I am definitely moving from ABSA to join my husband at standard bank. THANK YOzu</p>