THANK YOU FOR ADDING TO MY TRAUMATIC ORDEAL !

Had an ordeal over the weekend which required me to do a sim swipe and use a new device ... I was unable to access my banking app on the new device and my bank card was blocked after using it minutes before at a shop. Went into the Lenasia Std bank Branch , the lady was helpful , reset everything for me and helped me get back into my bank app , I was unable to link my accounts as my sim is blocked by Std bank , the lady in the branch calls the contact centre and we request a call back ... NOW this is how Std Banks contact centre and private banking causes you major inconvenience , The agent calls back , we do a verification and so forth only to be told , she cannot assist me , it takes up to 48 hrs and the sim was only loaded yesterday from Monday ... also I would need a Banker to assist with this , she would therefore suggest I have my banker call them . I contact he private banking centre , the lady asked if I was authenticated at the branch ( biometrics and so on) I say yes , she says she will have the Digi centre agent call me to assist , again the agent calls me and again I am told they cannot assist. So please can someone tell me what is the point of having private banking and being authenticated at the branch useful for ? why am I paying for a service I am not receiving ? Is it Std banks mission to inconvenience the client ? and only resolve once a complaint has been logged ? pathetic service received . I am not happy and will be changing banks due to this inconvenience! I cannot pay accounts because of STD BANK! YOU ARE BEYOND ****N USELESS !CLOSE DOWN ! YOU KNOW NOTHING ABOUT TCF AND CUSTOMER SERVICE!