Thank you Ashika

I upgraded phones and for some reason, despite using the same sim, it registered as a change of sim card. No problem, I really appreciated the security check. This was on Tuesday last week. On Wednesday I telephoned Standard to have my phone sorted. No problem they said I must go into a branch. That I did, and the lady was incredibly helpful, however whatever she tried, the site kept on saying that there was a problem. No hassle these things happen so I then telephoned the data division who stated that it had been blocked for 48 hours, but they would allow access an hour later. Later that day, my account had still not been unblocked. I again phoned the next day, and was told sorry, it would be done later. On Friday I phoned again, and was told sorry wait 48 hours. I totally lost it and contacted my private banker Ashika. She had the situation sorted in 2 hours. Standard your data division is simply totally and completely ***********. Perhaps they all need to be replaced. By the way, one of your competitor banks had it sorted within 20 minutes.