mJ
marie J

1 reviews | Active since Nov 2016

08 Sept 2020, 14:07

Thank you always for making my world a better place.

I just want to compliment the staff at Standard Bank Greenstone Hills. Especially in these trying times. - I don't normally go to branches - just because I find the digital world easier - but it was necessary for me to go to the Branch.

Yes the queues are long and we had to wait while people who are more important than I am feel the need to push in, one elderly gentleman who was already seated at the front made a scene - shouting that he had been banking at Standard Bank for 30 something years and demanded help. He even accused the lady who was trying to help him of being rude - She wasn't, she was trying to help and he was being rude.

She was polite - I didn't see her name tag - so can't tell you who she is - but she looks after the enquires station. (and guides people traffic), efficiently and effectively. and doesn't wait for a thank you.

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Replies (1)
Standard Bank
Standard Bank's reply08 Sept 2020, 15:08
Official
Hello Marie

Thank you for your posting.

It is always pleasing to receive such complimentary remarks regarding the excellent service provided, your positive feedback is appreciated.
We are delighted to hear of your wonderful experience with us..

Kind regards
Complaint Resolution Centre
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