LM
Lesehla M

1 reviews | Active since Jul 2015

04 Sept 2015, 10:17

Thank you

My brother had a situation when trying to deposit money for me at an ATM. it happened that the ATM swallowed R200 of the R2400 he was trying to deposit. He went in to the branch to report the matter and was given the ATM no and request was open. This was the 5th of August 2015.This was at the Mankweng branch. However he took up the matter with Polokwane Branch.every time when he went to the branch was always told to come back after 2 days and given the run arounds by the person who the case was assigned to. I feel the person was just dragging their feet. I then took it upon myself to follow up on the matter with Mogale City , a gentleman by the name of Thembalethu Solitswayi was patient enough to help me. so he was communicating with Boitumelo Seloane at Polokwane branch who was helpful and patient with me and willing to go an extra mile. Im glad to say the query only a few hours to be solved whereas it took some particular person a whole month with no results.Thank you so much guys for AWESOME service. your the best.

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Replies (1)
Standard Bank
Standard Bank's reply04 Sept 2015, 15:02
Official
Hello Molepol,

We appreciate your feedback.

We are delighted to hear of your wonderful experience with us.

Thank you for your loyalty and support.

Best Regards

Complaint Resolution Centre
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