TFSA issues

<p>I opened a TFSA in June last year and have put money in it each month till early this year. On phoning the call centre to find out how I get my tax statement so I can complete my efiling I was told they do not have a TFSA linked to my account. I was then sent to 2 further departments and told the same thing. I then left work to go into the branch to find out what is going on and was first told by the service consultant that the statements I had were for online share trading and not for a TFSA. SHe then phoned the call centre and was advised that the tfsa falls under the online share trading (would be nice if your staff knew your products) and was then advised that the tax certificates will only be available on Friday. FIRSTLY, why are these tax certificates not available when the tax season has already opened? SECONDLY, since your service consultant ignored the matter of my TFSA not being linked to my account with Standard bank even though it reflects on my internet banking can someone please advise if my TFSA exists and make sure it gets linked to my account as I was of the assumption it was since I opened it via my internet banking account. My TFSA account number according to internet banking and all the statements I have now printed from internet banking is ********** .</p>