Testing my patience

I app**** for a secondary credit card at the Cresta branch. Initially I'm told I need ID and proof of address for both I and secondary. We left the first day as we waited 30 minutes, to no avail. Head back the next day to be told we don't need proof of address, just my filling in a form and the ID copies. Done. Told to wait for the sms. Needless to say, three weeks later, no card and my patience is quickly wearing thin. After about a week, I'm told the application was incorrect. I fill in the correct form, then suddenly, about a week and a half later, the application is incomplete. What's missing proof of flipping address. Same proof I was told wasn't needed. Seriously, this is a waste if my time. Do I honestly have to beg for something I'm to pay for?