Terrorizing non res clients is standard at Standard bank

Living and teaching partly in SA since 23 years I am qualified since last year as a nonresclient of Standard bank. I had to undergo a painful procedure in my branch in Montagu- with wonderful help of Mrs. Ellis. Without her I would not have survived a six hours torture partly via zoom to ‚authenticate‘ that I am really Prof. Holdenried. Next day another 4 hours of wasted time. After this experience I decided to change for another bank. For a very simple procedure- to close an account takes 5 minutes in Germany- I had to go again to the branch sitting another 3 hours! For UpDATING !!! my profile before I even could get the closure forms!! Yep! Standard now wants - after WEEKS I got the forms,handed them in immediately- to phone me again!! What for??? To prove that I am really willing to quit this absolutely worst bank ever ?? Of course they do not phone in due time. And of course I will complain on hellopeter and other platforms. How can such a Bank survive? A colleague of mine - distinguished Prof from Switzerland - had to even involve a lawyer to get rid of them - what a mess!