Terribly Distusting service

It has been over 2 months I have been dealing with standard bank trying to resolve a ***** matter on my account. I have phoned their complaints department and even spoken to one of the client relationship managers, this despite numerous attempts to get Usha Singh who was the woodmead jhb branch manager. in my experience with any company I have never seen such useless none existent customer service. std bank has listed my name on the ***** protection services and for what I have no idea, they asked me to drop the card off which was done with Usha Singh at woodmead and till this day nothing has been said or done, not like they even notified me of this event in the first place before listing my name. Despite my numerous attempts with different useless consultants at the complaints call center Serisha who promised the team leader Avinesh would phone me back and 3 weeks later nothing has happened, Kabelo Molefe who until this day only ever emailed me once over a month ago asking for more information which I gave but even after I followed up he never came back, Carmen who also pretended to attempt to investigate the matter also did nothing! I am very upset and frustrated by this lack of