Terribly bad service

Never had i ever received such bad client service. I received a call fron attorneys which standard bank handed me over with apparently for a outstanding credit card account. I do not have a standard bank credit card even. I phoned standard bank everytime and each one of the consultants cant help me as i need to speak to the attorneys. The attorneys refer me back to standard bank and no one could assist me in their credit card collection department. They send me a paid up letter in 2019 and confirmed that the account is closed. I have phoned out more than R200 airtime. Still i have to phone probably again and go through all the voice messages although they clearly does not have their facts in order. I have or should i say had a personal banker at hatfield branch and also send emails to her but no response. I regret having a standard account now with them as they clearly does not try and sort an enquiry out but send you from one department to the other. I am sitting with the letter confirming the account has been been closed. Not they or the attorneys know what is going on. Also i dont know what happened to the POPI act as the attorneys appointed by standard bank send a demand letter to another collegue of mine which asked if it was for me. I did not provide anyone of my work email adress and or a other person at work's email adress. How is standard bank protecting my personal information??? I am disgusted. It looks like i dont have a personal banker anymore that i can sort out alot of stuff with and standard bank also that does not know how to render client service. No one trying at least to sort out your enquiry. Im done with standard bank. I have been loyal to srandard bank but now this. Its ridiculous. I will not advice anyone to go to standard bank. Now all this is probably also communicated to the credit bareu.