Terrible/lacking service

I’m not a Standard bank client, however, I’ve made an erroneous payment to one. Forty days expired before I noticed the error and in turn contacted my bank. They advised me that they’re unable to contact the recipient of the erroneous payment as to much time has expired and that I should proceed to engage Standard bank directly.

I’ve done so, only to receive a ‘least effort’ response from them stating they’re not willing to assist. I’ve rep**** on same response and received another reply from Standard bank in which they copy-pasted their original one-liner response. I’ve tried to mail them several times since with no response.

All in all the engagement with them has been rather dishearten.