Terrible waiting times

Could not link my accounts on the STD.Bank App. Because apparently my number did not match what they had on thier system. Went to the Standard Bank Killarney Mall branch. I was on the queue for over 20 minutes, the lady Matshepo, could not assist me because I did not have an I.D, like I was informed to bring one. Went to get I.D and then had to wait again. Another consultant was assisting clients with thier mobile Apps so I joined the queue, but it turned out he was too busy aswell. Matshepo could not see the problem so next step was contacting thier call centre. Call is on 15 minutes as we speak. All I wanted was to link my Account to the App, not spend an hour at thier branch. Closing branches all in the name of going digital only means clients spending more time trying to fix the tiniest issues. We understand staff members might be over worked but always give the level of service that you willing to take!!!!!