Terrible, Unhelpful Service

I opened a current account in February but only received my card in May. When collecting my card I was asked by the person assisting me to set daily and monthly withdrawal limits. Afterwards I attempted to use internet banking and my EAP limit was not set. I have to go back to the branch again for this. I should have been asked to set this limit at collection as well. Now I have to go back,this on top of waiting three months for the card to arrive. I'm frustrated.