Terrible travel experience with Standard Bank – still waiting to change OTP from SMS to email after 2 weeks

On the 15th of April, I emigrated to South Korea from SA. As all my banking was done with Standard Bank and I did not have SMS roaming activated, I needed to change the method of OTP delivery from SMS to email.

I emailed the ********** email on Tuesday 17 April and was then referred to the ********** email address by Thulani Kieviet from the Complaints Resolution Centre ********** I duly mailed that address the following day.

I was unable to call the Standard Bank international line as I did not have a Korean sim card and let Thulani know about this.

I followed up with Thulani on the 23rd of April and again on the 26th of April, with no reply from him. I then resorted to messaging the Facebook page, who promised me that their team would look into my query. Of course, this still has not been resolved despite me messaging more than 5 days ago.

Long story short – if you are a traveller or regularly outside of South Africa, avoid using Standard Bank at all costs. They will make your life unbearably difficult and couldn't be bothered to take care of simple requests from their customers.