Terrible terrible service

<p>After being a loyal customer with Standard Bank I would like to close my account with them and open a new one with FNB.</p> <p> </p> <p>Some lady at their Gezina branch decided that my proof of address with the bank is not good enough any more and cancelled it on the system just because the copy on the system was a bit faded.</p> <p>My account was frozen by them till the issue has been resolved. I went to the branch in Bronkhorstspruit today but the proof of address was not acceptable which I presented.</p> <p>I'm working and staying on a farm and dont have an electricity bill due to the fact that our head office is getting the escom bill for payment.</p> <p>As I'm working for a company the munisipality dont release such information to me as I am not the account holder.</p> <p>Where does this leave me? With no bank account seeing that my account will be frozen. </p> <p> </p> <p>I feel this is very bad way to treat a loyal customer of almost 10 years.</p>