JB
Jani B
1 reviews | Active since Nov 2022
15 Mar 2023, 08:40
Terrible, terrible
Terrible, terrible. Every day I get e-mails stating I owe money but everytime the amount differs. My app states that a payment of the correct amount has been made and I owe nothing. They are threatening my credit score and saying they are going to take me to the attorneys. What would you as a bank suggest I do? Not the first time you have let this person down. I haven't been phoned at all as you stated I will be in the mails. Communication between your departments SUCK! You are supposed to be professional. What now? I will NEVER recommend this bank.
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Standard Bank's replyOfficial
15 Mar 2023, 08:50Good Morning Jani
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Mar 2023, 08:50
Official
Good Morning Jani
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***