Terrible terrible business practise

Dear Standard Bank Team,

I hope this message finds you well.

I am writing to express my concerns regarding the recent changes to my financial advisory services. According to the information I received, my financial advisor was changed to a new one in June, and I was notified by my previous advisor, Ryan, at that time. However, I only received an email from Standard Bank today, July 9, 2025, informing me of this change.

I would like to question the timeliness of this notification and whether this is standard business practice. As a valued client, I expect a certain level of service, particularly when it comes to significant changes to my financial advisory team. Furthermore, my new financial advisor has not initiated contact with me, why is that ? Does he even know he has a new client me ?

I am disappointed not only with the service from my new financial advisor but also with the lack of communication from my banker, as we have not had any contact this year. I find it concerning that the level of service seems to vary, and I would appreciate an explanation regarding the operational procedures in place.

Could someone please provide clarity on these matters? Because wow nenzani lapho ngempela.

Thank you for your prompt attention to this matter.

Regards, PS