Terrible Terible Service

<p>On the 15 of December i got an sms to state the monthly payment for my personal loan will be deducted that same day. I tried calling the number at the end of the sms which they state you could call but there was no answer and i tried numerouse times. I then went to the bank to be assisted and they were off line and not very helpful. I only got payed on the 22 of December so the debit order came back unpaid and absa charged me a fee of 450 rand which standard bank is liable for. I tried to go rectify the problem in the standard bank branch at lifestyle centre in centurion after being in the bank for more than 2 hours the lady eventually helped me after sending me around the bank to different people, she said se lodged the complaint and will call us on tuesday which she failed to do. i received an sms with a referance number ( ********** 392) that my problem is solved and i would be contacted with the details but a week later and still no responce!!!!!! I signed the debit order to go off on the 1st of every month but since then it goes off just when they want it to which is a breach of contract!!!! I called the customer care today and all they could do is put me through to the different departments i was on the phone for almost 2hours and they just kept transferring me. seems like no one at standard bank knows how to do their job. i eventually put the phone down. I hope to get a responce from this other wise i will need to take futher steps. They are quick to take your money but not give it back when they are at fault!!!!</p>