Terrible systems and customer service, Spiteful employees.

My card was blocked due to online purchases I made. I verified this via the sms system My card remained blocked, i then called in to have it opened even though i had verified the purchases. I then made further online purchases which i again got the sms to validate the purchases, I did so via the sms system, however my card again remained blocked, i then called into the ***** line and validated the transactions again, the call centre agent confirmed my card was now taken off of block, i then tried to purchase online again only to find my card was still blocked, I then called the ***** line again and was told that after the call i made earlier the validation was cancelled and my card was cancelled. I now have to go into get a temporary card and wait for a new card, even though i have validated the transactions multiple times. This is completely unacceptable and i am now going to move banks to a bank that values its customers.