Terrible Support: Two Months Locked Out Without Justification

It’s now heading into the second week of the second month with my account still blocked. Standard Bank only called me a few days after I posted my reviews. They promised to follow up with the allocated team, but no one got back to me. No resolution. Nothing.

I was told it’s an “alleged” issue and that they would investigate. But if it took them mere seconds to flag my account, why does it take them months to investigate and clear it? I provided all requested details, including proof that the transaction they questioned came from a different bank than the one they claim.

They also continue to pretend they can’t reach me, despite me giving my international number and having my email registered on my profile. I’m beyond disappointed with this treatment and lack of accountability.