Terrible Standard Bank Service

I am deeply disappointed in Standard Bank for their utter terrible service during the Covid period after numerous emails sent to them requesting payment relief and submitting supporting documents.

This started in June already and my banker sent emails to the department dealing with these matters, the banker even insert the wrong email address of the Standard Bank department dealing with these matters but she is working for the bank.

there are no follow ups done in order to find out if everything is sorted.

I was recently allocated a banker after more than 1 year of having the account with an allocated banker and the banker is more than 100km away from where i stay. How can i drive this far whenever there personal matters to attend to.

These services are extremely poor from the bank and I am unhappy with receiving zero assistance and still having to pay that money for the account but when they need money from the account owners then they want it on time.

Ratings for this bank should go in a minus.